Over 40 thematic activities dedicated to those that take contact with customers: department managers in customer service, marketing, PR and sales or for those in the front-line, that have direct contact with the customer.

This course is dedicated to:

• department managers in customer service, marketing, PR and sales;
• those in the front-line, who interact directly with customers.

• You will develop a client-centered attitude;
• You will acquire effective techniques for interacting with both external and internal clients;
• You will eliminate the technical dialect in discussions with customers;
• You will handle relationships with difficult, rude or indifferent clients;
• You will deal with empathy and efficiency any customer request;
• You will learn the necessary skills to retain clients, while at the same time protecting the interests of the organization.

• “I am what I am” – the development of a client-centered attitude;
• “What we say and how we say it” – verbal and vocal skills;
• “Put me through” – phone as modern torture;
• “Someone is watching us” – excellence in a face-to -face context;
• “Let us have a good day” – the connection with a client;
• “Stop, look, listen” – focusing on consumer needs;
• “The sky is the limit” – ways of adjusting our services;
• “When the game gets tough” – difficult clients;
• “Wait! That’s not everything!”.

EXEC-EDU certificate

• 375 EUR (VAT not included)