WOW Your Customer! Excellence in customers relationship

375,00 

Over 40 thematic activities dedicated to those that take contact with customers: department managers in customer service, marketing, PR and sales or for those in the front-line, that have direct contact with the customer.

Where – Calea Griviței no. 6-10, ground floor, Sector 1, Bucharest
When– 5th to 6th of March 2020 – between 9:00am and 3:30 pm – check it in the calendar and save the date
Period– 2 days

This program can also be delivered in-house (personalized for a group of participants from your company). Send us the details by accessing the registration button below.

  

Alin Gherman, EMBA

He has 15 years of experience in management and sales, working in both multinational organizations and entrepreneurial companies, such as DHL, P&G, Holdman, Babel Communications and Pegasus / DPD). He worked in numerous fields, from selling wide consumed products, to B2B or media services, managing business for companies that he worked for in Romania and CEE.

  • Alin Gherman, EMBA

    Alin Gherman, EMBA

    Vânzări, Marketing, People management, Abilități de prezentare, Problem solving, Design thinking

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    EXEC-EDU

    Your place to grow!

Over 40 thematic activities dedicated to those that take contact with customers: department managers in customer service, marketing, PR and sales or for those in the front-line, that have direct contact with the customer.

This course is dedicated to:

  • department managers in customer service, marketing, PR and sales;
  • those in the front-line, who interact directly with customers.
  • You will develop a client-centered attitude;
  • You will acquire effective techniques for interacting with both external and internal clients;
  • You will eliminate the technical dialect in discussions with customers;
  • You will handle relationships with difficult, rude or indifferent clients;
  • You will deal with empathy and efficiency any customer request;
  • You will learn the necessary skills to retain clients, while at the same time protecting the interests of the organization.
  • “I am what I am” – the development of a client-centered attitude;
  • “What we say and how we say it” – verbal and vocal skills;
  • “Put me through” – phone as modern torture;
  • “Someone is watching us” – excellence in a face-to -face context;
  • “Let us have a good day” – the connection with a client;
  • “Stop, look, listen” – focusing on consumer needs;
  • “The sky is the limit” – ways of adjusting our services;
  • “When the game gets tough” – difficult clients;
  • “Wait! That’s not everything!”.

EXEC-EDU certificate

  • 375 EUR (VAT not included)

Do you have any questions?

Don’t hesitate to call or write us, full details can be found in the Contact section.

EXEC-EDU CUSTOMERS

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Your place to grow

OnLine/OffLine

Offline

Tip de program

We train skills

Nivel

Entrepreneur, Middle management

Trainer

Alin Gherman, EMBA

Certificări

EXEC-EDU certificate

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