In the current context, governed by change and instability, the role of the behind-the-scenes departments (so-called “support” departments) has fundamentally changed, and they are constantly challenged to find solutions to contribute, in their turn, to the company’s objectives and to implementation of the strategy. Whether it is human resources, financial, IT or procurement, the new role of these functions is that of a business partner.

The members of these “support” teams are no longer somewhere, in an office, thinking about projects and solutions for uniform and unitary implementations. They are now “on the field”, shoulder to shoulder with the internal client, coming to meet him with quick and adapted solutions to his needs. Are they ready to face this new style? They are the same, only the demands are different. And we already know that a company’s success depends on its employees. Businesses don’t generate value; people generate it.

When we read the profile of a business partner, we find requirements such as curiosity, ability to make decisions, ability to influence, integrity, ability to create impact, courage to provoke, credibility, cooperation, results orientation, etc. And all these requirements are what we call self and social competencies, meaning those that represent the basis of the development of specialized competences (human resources, financial, IT, etc.). Regardless of the function you are part of, to understand the client and create a successful partnership you need to develop these basic ingredients.

This 2 days course is made for all those that wish to:

• create a trustworthy relationship with their internal clients;
• understand their needs, in order to come up with the needed solutions;
• take their proper place at the discussion table;
• adapt their expertise to the business needs, thus, no matter how complex the solutions are, to be applied easily and to produce the wanted value
  find creative solutions proceeding to simplification.

• It develops both your own competencies (behavioral flexibility, empathy, tolerance) and social skills (the ability to work in a team, conflict resolution, the ability to motivate and convince).
• It offers you useful tools in developing human relationships from listening, calibrating and reporting to better understanding and understanding of others that you can easily use in your day-to-day work.
• You get the chance to experience the above ones in a case study.

• Defining the role of business partner and the skills needed for this role;
• Identifying the ingredients needed to develop a successful partnership;
• Practice of techniques and tools necessary for developing win-win partnership relationships;
• Explaining and practising tools necessary for a better understanding of the needs of the internal client;
• Case studies and essential exercises in which we will apply the learned notions.

EXEC-EDU certificate.

• 375 Euro (VAT not included)