This 2 days program is designed to help the participants to use communication techniques to maximize team performance and reach their goals.

• They will learn to communicate with authority and impact, conveying clear messages;
• They will develop communication skills that focus on considering both own and others needs and expectations;
• They will identify and surpass communication barriers;
• They will improve the skill of asking questions as a tool to improve get more information and be more efficient in communication;
• They will learn to communicate with authority and impact, conveying clear messages.

Organizational communication | Communication skills

• Communication – notions and interpretations;
• Verbal and non-verbal communication;
• Giving and receiving feedback;
• Active listening;
• Communication barriers and techniques to avoid them;
• Communication styles; Communication inside teams; How we communicate in times of crisis?
• The ability to manage angry outbursts – individually and from others;

Assertive communication;

• Constructive assertiveness, destructive aggressivity and submissive behavior;
• Win-win attitude – value of mutual benefit;
• Developing influencing competencies;
• Personality types and their influence over the communication process; the ability to identify the style of the interlocutor and to adapt our way of communicating;
• Assertive communication techniques that increase productivity.

EXEC-EDU certificate.

• 375 EUR (VAT not included)